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Send Your Documents to Casinia Casino and Clear the Check

A Malta licence obliges every payout to be identity-checked, and our reviewers clear your file within 30 hours.

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Licensed MGA/B2C/537/2017 and independently audited by iTech Labs, QUINEL, and Gaming Laboratories International

Before your payout

See what the check needs

Everything the check involves, settled in one short table before you send a single file.

Who checks

Casinia Casino Ltd.

Licence

MGA/B2C/537/2017

How long

30 hours

Mandatory

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Mid-check

Four clean uploads

Our reviewers check files in the order they arrive, so tidy uploads move straight to the front of the queue.

The outstanding-items tab

Log in and open the documents area of your profile; the tab lists each item still outstanding and flags any file already rejected.

Clearer first pass

Upload your identity document as a colour photo, with all four corners in frame and no glare across the face or the number.

Recent enough to count?

Send an address document dated within the last three months; a bank statement or utility bill with your full name works best.

A 30-hour ceiling

Sit tight while the file moves through review; thirty hours is the limit, and [email protected] answers any question about a pending item.

Fewer retries

Three files, then a clearer payout

You will know exactly which file to send and what each copy must show before uploading anything.

Proof of identity

ConfirmsWho you are

Must showFull photo page, corners visible, in colour

Proof of address

ConfirmsWhere you live

Must showFull name and address, dated in the last three months

Payment method confirmation

ConfirmsYour deposit source

Must showCard or wallet in your name, last four digits clear

Four Moments

Not At Sign-Up, But Before The First Payout

Fewer surprises: the withdrawal request is usually where the check lands, and it is quick to clear.

A Verified First Payout

Pressing withdraw for the first time triggers identity confirmation, so the payout leaves under your own verified name. Proof of identity and proof of address are requested here.

A Routine Look At Big Payments

A payment far above your usual pattern prompts a second look at where the money came from. Proof of identity and payment method confirmation are requested, and often source of funds papers too.

Proof Of Adult Age

Age is confirmed before an account can be used for real money, and a selfie with your ID may be asked alongside it. Nothing is paid out until the date of birth is confirmed.

When Your Details Drift Apart

A name spelled differently on a bill, or a birth date that shifts between papers, pauses the review. Matching proof of identity and proof of address settle it, and [email protected] answers questions.

Show where the money came from

Casinia Casino holds a Malta Gaming Authority licence, MGA/B2C/537/2017, and that licence obliges the operator to know where a player's money comes from. Nothing here accuses you of anything. Answering the question is standard practice for every licensed casino on the market, and it keeps your withdrawal moving.

Depending on your answer, the checks team may ask to see any of the following.

Recent payslips from your employer
Bank statements showing income
A tax assessment notice
Proof of a property or asset sale
Documentation for inherited funds

Get Your Papers Through The Second Time

Old Bill, New Problem. An address paper dated too far back no longer proves where you live now, so the review asks for something recent instead. Request a fresh bill from your bank Download a recent utility statement as PDF

Name On Paper Versus Account. A middle name missing, or a shortened first name, breaks the match between the paper and the account, and the review stops there. Update the account to the full legal name Send a paper showing the same spelling

Whole Page, No Trimming. Cropped corners, a screen photo of a screen, or a smudged number all point to a paper that was changed, so it is refused. Photograph the whole page, edges included Send the original PDF from the issuer

Before you upload

Read a straight reply before the review

Open this when a document request is waiting and you want a straight answer before uploading.

Why was my document refused and what should I send now?+

The red note beside your upload names the problem: usually glare, a cropped edge or an expired card. Take a new photo in even light, keep all four corners visible, then upload it again in the same box. If the wording is unclear, write to [email protected].

How long does the Casinia Casino check take after I upload?+

Your upload queue shows a 30-hour clock starting once the files land. The verification screen shows the check moving from pending to reviewed, with a 30-hour ceiling. Keep an eye on your inbox for a request, since a missing corner adds another round.

What if my name has changed since I registered?+

The name field on your profile must match the document you send. Use proof of identity and proof of address in that current name, with payment method confirmation to match. A line in the upload box can explain the change.

When will Casinia Casino ask me to verify my account?+

Your withdrawal screen holds the payout until the check clears, though the request can arrive as early as registration or the first deposit. Under the licence, cleared verification is required before your first withdrawal at the latest.

Can I send my documents from my phone?+

The upload box on your phone accepts a photo, so yes. Keep the whole document inside the frame, avoid flash glare and check every line is readable before you send.

Do I need to upload documents more than once?+

Your account screen shows an approved status once the check clears, so the answer is no, not routinely. A new request appears only if a document expires, your details change or a fresh source of funds review is due.

Why does Casinia Casino ask about my source of funds?+

The source of funds box is a standard anti-money-laundering step under our Malta Gaming Authority licence, not a suspicion about you. It shows where your deposits come from and keeps the account within the rules that apply to every player.