Playing Limits And Support

Casinia Casino Responsible Gambling: From Guesswork To Clear Limits

Play starts at 18+, and deposit limits, loss limits, session reminders, cooling-off and self-exclusion sit in every Casinia Casino account.

Set My Limit

Licensed MGA/B2C/537/2017 and independently audited by iTech Labs, QUINEL, and Gaming Laboratories International

Know Your Ground

Fewer Surprises, Clearer Ground

This table settles the basics you may want before touching a single setting.

Minimum age18+

Licence heldMGA/B2C/537/2017

Aotearoa helpline0800 654 655

Limit questions[email protected]

Harm Prevention

What Sits Behind Your Login

Most players worry limits mean paperwork; these five tools live in your own settings.

Spend Fixed, Not Fluid

Cap what can leave your balance each day, week or month. Choosing the figure before your first spin keeps the money you spend in view from the start.

Decide Your Loss Ceiling

This one watches the money going out, not the money coming in. It suits anyone who wants a session to end at a set amount rather than a feeling.

Proof Of Time Passing

A quiet alert appears while you play, so a long evening does not slip past unnoticed. Switch it on if you tend to play past the point you planned.

A Short Step Back

A cooling-off period parks your account for a while without closing anything permanently. Reach for it when you want distance, not a final decision.

Full Lock-Out

Self-exclusion locks you out of your account entirely and is the firmest setting available. Choose it when play has stopped feeling like entertainment.

Time To Add A Cap

Firm Limits, Little Effort

Use these steps any time you want a number in place before your next session.

Signed In And Verified

Log in and open the settings area of your account. Check that your verified details are current, because changes apply to the account you are signed into.

One Place For All

Find the section headed with limits and open it. Every option sits in that one place, so you can compare before choosing.

Type And Period

Pick the limit you want, then choose the shorter or longer period it covers. Read the figure back once more before you save it.

Before And After Saving

Save the change, then log out and back in to see the figure sitting in your account. A limit set now holds for the play that follows.

Read Your Own Play Honestly

Spotting a shift early is easier than catching it late. If play feels like a task, a debt to chase or a secret, that is your cue: set a limit before the next session, or take a pause. Gambling is entertainment with a cost, never a way to earn money.

Read these calmly and see whether any of them sound like your last few sessions.

You check results before anything else in the day
Play carries on after you said you would stop
Time at the screen surprises you when it ends
You keep the hobby quiet from people close to you
Chasing a loss feels more urgent than enjoyment does
Money meant for other things goes into play
Rest, work or family time is shrinking around it

Before A Card Is Played, Check The Age

Adults Only, Proof Checked. Only adults aged 18+ may hold an account here. Proof of identity is reviewed as part of registration and again before a first withdrawal is paid out, so nobody underage slips through.

One Device, One Barrier. On a shared family laptop or phone, install app or browser filters that block gambling sites and switch on screen locks. Doing this removes easy access for younger users without policing anyone.

When A Relative Plays Too Much. If someone you live with plays in a way that worries you, raise it calmly and without blame, then ring Gambling Helpline Aotearoa on 0800 654 655. Its advisers speak with relatives too, at any hour, free of charge.

How Long Should Your Break Be?

Stepping Away For A Few Days. It is a short break from inside your casino account, lasting hours or days. You start it in your account settings, and play is blocked for the period you choose. Your balance stays where it is while it runs.

A Clean Break From Play. You close access for a long period from your casino account, and no early return is possible once it starts. Choose it when play has stopped being fun. You can still ask support about your balance and withdrawal during that time.

Set Your Own Exclusion In Your Account. New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself. Set it there and it holds for the period you pick. Gambling Helpline Aotearoa also talks you through your options while you decide.

Someone To Talk To

Free, Confidential Voices On Your Side

We point you to the free services at work in this country, because a pause works better with people behind it.

Gambling Helpline Aotearoa

Gambling Helpline Aotearoa talks with players and their families at any hour, day or night, and it is confidential. Calling is free, and you can also text 8006 for a written conversation. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Problem Gambling Foundation offers free counselling, along with peer and cultural support, through 18 clinics across the country. Players and relatives can call free or send a text during weekday hours. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is Health New Zealand's information site for people who gamble and for their families. It names the signs of harm, shares practical tips and points to local support. safergambling.org.nz

Five Straight Replies

When You Need Play To Slow Down

Clear replies on age checks, account closure, exclusions and where families find help.

Why do I have to prove my age before I play?+

New Zealand law allows casino play only from 18, so identity and age are checked before your account is activated. Uploading a clear document once keeps later withdrawals simple. Anyone under that age cannot open an account, and no exceptions are made.

Can I shut my account for good, and how do I ask?+

Yes. Write to [email protected] from your registered address and ask for permanent closure. The team confirms it by reply, any balance left is paid out to you first, and returning later would mean a fresh registration.

Can I undo a self-exclusion before the period runs out?+

No. A self-exclusion stays in place for the whole period you chose and cannot be lifted early, even if you feel better. Planning the length carefully at the start matters more than picking the shortest option available.

Where do I change a deposit limit I set earlier?+

Adjustments live in the same section of your account where limits were first set, under responsible gambling. A limit you have set is meant to hold; think about the figure when you are calm rather than mid-session.

My partner plays too much; who can advise me?+

Gambling Helpline Aotearoa takes calls from family members as well as players, around the clock and free of charge. Their advisers listen first, then point you to counselling and local support that suits your situation.