Three Ways To Reach Us

Reach Casinia Casino Support In Minutes

Live chat, e-mail and phone connect you to Casinia Casino support around the clock, every day of the week.

Contact Support Now MGA/B2C/537/2017

Paid today

875,346 NZ$

3,521 Players online

Licensed MGA/B2C/537/2017 and independently audited by iTech Labs, QUINEL, and Gaming Laboratories International

Average withdrawal processed in 7 minutes, with a maximum payout limit of NZ$75,000 per transaction

256-bit TLS encryption protects every transaction and personal detail across all 10 payment methods

Something Went Wrong

Pick The Line That Fits Your Question

This block shows you which of our three lines answers your kind of question fastest.

Slow Queue Versus Three Minutes

Quick questions about a bonus, a login or a game that will not load settle best here, and an agent replies in about three minutes at any hour.

Start Chat

Paper Trail Over Quick Chat

Send screenshots and account details to [email protected] when the matter needs a record; a reply typically lands within six hours, day or night.

Write To Us

Call Over Typing

For a blocked withdrawal or a payment that went astray, call +64 9 063 0468 (NZST) and a person picks up in about two minutes.

Call Support

Local Support

Local Number Over Overseas Call Centres

This block removes the worry that help arrives on some other clock than yours.

How To Reach Us

NZ Phone+64 9 063 0468

Support Time ZoneNZST

Languages SpokenEnglish, German, Finnish, Norwegian

Support E-mail[email protected]

Who Watches Us

Supervisory AuthorityMalta Gaming Authority, MGA/B2C/537/2017

Where To Get Help

Problem Gambling HelpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Less Casino, More Support

Casinia Casino runs its own limits and self-exclusion, yet gambling harm deserves people who are not paid by a casino. Three independent New Zealand organisations offer free, confidential help to anyone worried about their play, whether that is you or someone at home.

Problem Gambling Foundation of New Zealand. Trained counsellors give free, confidential support to anyone affected by gambling, including family members and friends.

Gambling Helpline New Zealand. A free national line puts callers in touch with local gambling help services across the country, day or night.

Multi-Venue Exclusion Programme. Barring yourself from pubs and clubs in your area starts with this programme, which works across multiple venues.

Choose A Desk

Your Message Lands On The Right Desk

This block settles which address to use, so your message reaches the team that can act on it.

Account Desks

General help with any question[email protected]

Document checks and account verification[email protected]

Money Desks

Deposits, withdrawals and payment issues[email protected]

Other Desks

Formal complaints and escalations[email protected]

Personal data and privacy requests[email protected]

Partnerships and business enquiries[email protected]

Waiting For A Reply

Check These Before You Message

Once you read this table you will know which channel answers fastest at your hour.

Live chat

Chat hoursAvailable around the clock

Chat first reply3 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+64 9 063 0468

Phone wait2 minutes

Casinia Casino Complaints Path

Complaint Handling, Step By Step

This block settles where your complaint goes, who reviews it and who can step in after that.

Say What You Want Back

Start where the problem started: describe what happened to support, with the date and the amount involved. Say plainly what outcome you are asking for.

One Thread Instead Of Many

Ask the agent for a reference for your case, then keep it. A written answer follows, and the reference is what keeps one thread from turning into many.

Taking It To A Senior Reviewer

If the reply still misses the mark, write to [email protected] and quote that reference. A senior reviewer picks it up rather than the frontline desk.

A Record You Can Hand Over

Should the internal answer stay unresolved, you may take the matter to the Malta Gaming Authority, the regulator named above. Bring your reference and the written replies.

Casinia Casino Support, Explained

What Do Players Ask Support Most?

Reading this leaves you knowing what support needs, how long checks take, and where an unresolved issue goes next.

trustDo I need to give my password when I contact you?+

Your registered e-mail address and a few details about the issue are enough for the team to pull up the account. Nobody at Casinia Casino will ever ask for your password, so treat any request for it as suspicious and report it.

trustWhat happens when I send my documents for verification?+

Checks usually finish within thirty hours of the documents landing with the verification desk. You will get a message either way, and nothing else is needed from you once proof of identity, address and payment method are in.

trustWhy should I bother complaining if nothing changes?+

Reply to the answer you received and ask for the case to be reviewed by a supervisor, since complaints belong with support before anyone else. If the outcome still leaves you unhappy, you can take the matter to the Malta Gaming Authority.

trustWhy would I ask you for a copy of my data?+

Send the request from your registered address to [email protected] and state plainly whether you want a copy of your data or its deletion. Data protection rules give you that right, and the privacy team handles it.

trustWhen can I close my account for good?+

Ask support to close it and the account is shut once any pending withdrawal settles. Player accounts can also be closed for a cooling-off period or permanently, and reopening later means contacting the team again.

trustDo I need to wait for Monday to get help?+

Live chat, e-mail and the New Zealand phone line all stay open around the clock, so late nights and weekends are covered. Response times hold steady then too, with chat and phone typically answered inside three and two minutes.

Casinia Casino Answers Faster When You Bring These

Sort these first and most replies land without a follow-up.

Account email you signed up with
Payment reference or transaction ID
Screenshot of the error or receipt
Card or wallet used last
Your verification file if already sent

Casinia Casino, In Writing

Before You Trust An NZ$ Deposit, Know Who Holds It

Company, licence and postal details settle who is answerable for your account and your money.

The company

Legal nameCasinia Casino Ltd.

Company numberC-40109 (Malta)

AddressSpinola Road, Birkirkara

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/537/2017

Written contact

Support e-mail[email protected]